Effective Date: May 25, 2021
- Access or use OnSpecta’s online hosted Services;
- Access or use any tools or documentation we make available through the Services or otherwise;
- Communicate with us through any written, electronic, or oral communications;
- Register for or attend an OnSpecta event; or
- Access or use any other technology, platform, dashboard, software, feature, or content owned or operated by OnSpecta.
2. What Personal Information Do We Collect and How is it Collected?
a) Information You Provide to Us
We collect information that you provide directly to us when you access or use our Services or when you interact with us. We collect information that you provide to us in the following ways:
- Account and profile information: When you or your company sign up for or creates an account to access or use the Services, we collect information to set up your account including your name, contact information, email address, phone number, your role, and other related professional information. We may also assign you a unique identifier as a user of the Services.
- Forms, questionnaires, requests: If you contact us, such as by using the OnSpecta contact web form or email address provided on the Site, we may collect your name, information about your organization, and any other information you choose to include in your message. We may also collect information you provide if you complete forms or surveys that we make available on the Site such as your name, business email address, company name, and business phone number. Additionally, when you register for and/or attend a webinar, training or other event that is hosted or sponsored by OnSpecta, we may collect your name, your business email address, business phone number, job title, company name, industry, and the event you registered for.
- Technical support requests and feedback: If you submit a technical support request or feedback, we collect information to process and respond to your submission, such as your name, contact information, the reason for contacting us, and any other information you provide as part of your request or feedback.
- Payment Information: When you sign up for an account to use our Services, we collect information to facilitate payment. We may collect this information from you or your company representative. This includes billing representative information, including name and business contact information, and payment method and details, such as banking account details.
- Marketing and communications information: If you sign up to receive newsletters and marketing communication from us, we will collect your name and contact information such as your email address and/or phone number.
You may choose not to provide information directly to us or to not use the OnSpecta Services. However, some Personal Information is necessary so that we can provide you with the Services you have requested. Failure to provide this information may prevent us from providing you with access to our Services.
b) Information We Collect Automatically
When you access or use our Services, we or our third-party service providers automatically collect information about the device you use to access the Services and your activity when you use the Services. Depending on your activity, the information may include:
- Device and Usage Information: We collect certain information about your device and how you interact with the Services each time you access or use them.
- Device information may include your IP address, browser type, unique device identifiers, information about your approximate location (as determined through your IP address), mobile, computer or device hardware information (e.g., operating system version, Hardware model, IMEI number and other unique device identifiers, MAC address, and device settings), device event information, log information, and crash data.
- Usage information may include features that you use, clickstream data, and access dates and times. We may also collect Service metrics such as occurrences of technical errors, diagnostic reports, backup information, and other technical logs. When you visit the Site, this information may also include referring / exit pages and URLs, how you interact with links on the Site, landing pages, and pages viewed.
c) Information Collected from Third Parties
In some instances, and depending on the Services you use, we process Personal Information we receive from third parties, which consists of:
- Your Service Providers: We may receive technical information from your database or platform provider to provide the Services.
- OnSpecta’s Service Providers: We receive information from our service providers or agents who perform business services for OnSpecta, such as Site information from third parties that assist us in operating our Site and technical data from our third-party infrastructure service providers.
- Partners: We may receive information from third parties with whom we partner to provide our Services. The information we receive from partners may include billing information, contact information, company name and location, what Services you have purchased or may be interested in.
- Analytics: We may receive information from entities who perform analytics services for OnSpecta.
3. How We Use Personal Information
We use the information we collect in the following ways:
- To provide and operate OnSpecta Services;
- To update, improve, and/or enhance the Services and develop new features, functionality, and products;
- To provide technical support for, secure, and protect the Services, including to detect and prevent fraud, abuse, or security risks, and to track outages and troubleshoot;
- To conduct analytics related to the Services, such as to understand how they are being used and where improvements may be needed;
- To facilitate payments, fees, and subscriptions;
- To manage and maintain customer accounts;
- To promote and market our Services and/or events to you;
- To respond to your inquiries and requests, or otherwise communicate with you to provide you with assistance related to the Services;
- To provide product-related training and events;
- To provide updates about our Services and send you newsletters or other communications that may be of interest to you;
- To enforce our Terms and Conditions and other contractual agreements, resolve disputes or otherwise to carry out our obligations and enforce our rights, and to protect our business interest and rights of third parties;
- To comply with legal and contractual obligations and requirements;
- For any other purpose with your consent.
4. How We Share Personal Information
We transmit, share, make available and provide Personal Information to or with the following types of third parties:
- Your Account’s Administrator and Your Employer: If you are using the Services as part of a company account, we may share account information and information about your use of the Services with your manager or supervisor and/or your organization’s account administrator, such as to provide a report of account access and activity.
- Business Transfers: We may share Personal Information with third parties we choose to acquire or with buyers, successors, or others in connection with a merger, divestiture, restructuring, reorganization, financing due diligence, dissolution or other sale or transfer of some or all of our assets or transition of service to another provider, whether as a going concern or as part of bankruptcy, receivership, liquidation or similar proceeding, as permitted by law and/or contract.
- Compliance and Regulatory Purposes: We may share Personal Information if we believe that it is necessary to:
- comply with a law, regulation, legal process, or legitimate governmental request;
- protect the safety or security of the Services, users of the Services, or any person;
- investigate, prevent, or take action regarding illegal or suspected illegal activities;
- prevent spam, abuse, fraud, or other malicious activity of actors using or accessing the Services; or
- protect our rights or property or the rights or property of those who use the Services.
Non-public information about our users will not be released to law enforcement except in response to an appropriate legal process such as a subpoena, court order, or other valid legal process that has been reviewed by OnSpecta. However, if we receive information that provides us with a good faith belief that there is an exigent emergency, we may provide information to law enforcement trying to prevent or mitigate the danger (if we have it), to be determined on a case-by-case basis.
5. Cookies and Tracking Technologies
6. How We Protect Personal Information
At OnSpecta, we take our responsibility to protect the security and privacy of Personal Information seriously. We have implemented what we believe to be reasonable and appropriate security measures designed to prevent Personal Information from being lost, used, accessed, altered, or disclosed in an unauthorized or unlawful way.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot and do not guarantee that Personal Information is completely secure and safe from such risks. By using the Services, you understand and assume the risks associated with your activities on the Internet.
If you have reason to believe that your information is no longer secure, please let us know by contacting us at email@example.com.
7. Children’s Privacy
Our Services are not intended for use by minors under the age of 13, and we do not knowingly collect Personal Information directly from minors under the age of 13. If you learn that a minor under the age of 13 has provided us with Personal Information, please contact us.
8. Third-Party Links
9. Third-Party Social Plugins
Within the Services, we may provide third-party plug-ins or widgets for social media platforms or other third-party services, such as “share” buttons for Facebook. These features may function as cookies or web beacons when you interact with them and collect information such as information about your device or your interactions with the Services. If you are logged in to your account with the third party, the third party may be able to link information about your interactions with the Services to your account with them. Please refer to each third party’s privacy policies to learn more about its data practices.
10. How Long We Retain Personal Information
If the Services are made available to you through an organization (e.g., your employer), we retain your Personal Information as long as required by the administrator of your account.
11. Your California Privacy Rights
If you are a California resident, you may ask us to refrain from sharing your Personal Information with our affiliates and third parties for their direct marketing purposes.
12. Your Choices
a) Accessing and Updating Personal Information
All users who have shared Personal Information directly with us through our Services may contact us to review, update or correct the Personal Information that we have on file. We will respond to reasonable inquiries without undue delay and as provided under applicable law. Before we can act on your requests, to ensure the security of your account, we may ask you to verify your identity. For questions or other requests about Personal Information that we hold about you, please contact us at firstname.lastname@example.org.
b) Marketing Email Opt-Out
If you do not wish to receive marketing emails from us, you can opt-out by following the in the emails or contacting us at email@example.com. If you opt-out, we will still send you transactional emails for service purposes, such as for responses to your requests or communications about your account.
c) Do Not Track Preferences
The Services do not monitor for or behave differently if your browser or device transmits a “do-not-track” or similar message.
13. International Users
The Site and our Services are controlled and administered by OnSpecta from its offices within the United States of America and are not intended to subject OnSpecta to the laws or jurisdiction of any state, country, or territory other than that of the United States.
OnSpecta does not represent or warrant that the Services or any other part thereof are appropriate or intended for use in any particular jurisdiction other than the United States. Those who choose to access the Services do so on their own initiative and at their own risk, and are responsible for complying with all statutes, orders, regulations, rules and other laws of applicable jurisdictions.
15. Contact Us
Or by postal mail at:
303 Twin Dolphin Drive
Redwood City, CA 94065
1. What Are Cookies?
Cookies are small data files that are placed on your computer or mobile device that are set by us or by third parties when you visit a website or other online service. The Cookies can be used to provide content or features on our Services, help us remember you and your preferences, and improve your user experience by making our Services more efficient and relevant to you. You can find more information about cookies at: https://www.allaboutcookies.org/.
In addition to Cookies, we may use other technologies that are similar in function, such as pixel tags, also called web beacons or single-pixel tags/gifs, and local or web storage.
- Web Beacons: Web beacons, or “clear gifs,” and single-pixel tags/gifs, or web tags, are tiny graphics with a unique identifier placed on a website or in an email that gather information about your interaction with that website or email. Because of their small size, they are not visible.
2. Types of Cookies
Cookies are often described by who created and placed them and how long they last. Types of Cookies generally include the following:
- Persistent Cookies and Session Cookies
- Persistent Cookies: A persistent Cookie stays in your browser and will be read by us when you return. A persistent Cookie helps us recognize you as an existing user, so it is easier for you to return and interact with our Services.
- Session Cookies: A session Cookie is temporary and enables you to move from page to page on our Services and allows information that you enter to be remembered during your next visit. A session Cookie is deleted when you close your browser or after a short time.
- First-Party Cookies and Third-Party Cookies
- First-party Cookies: These are Cookies set by the publisher of the website or online service you are visiting. First-party Cookies may be set either by us or by a service provider at our request.
- Third-party Cookies: These are Cookies that are set by a party other than the publisher of the website you are visiting.
3. What Types of Information Do Cookies Collect?
Cookies collect different types of information depending on the type of Cookie and its purpose. Some examples of information that may be collected by Cookies when you use our Services include:
- The pages you visit within our Services;
- The buttons you click on our Services;
- The date and time you visit our Services;
- The amount of time you spend on our Services;
- The Internet Protocol (“IP”) address used to connect your computer/mobile phone to the internet; and
- Connection information such as your browser type and version and device’s operating system.
We, or our service providers or agents acting on our behalf, use the following persistent and session Cookies (which may be first-party or third-party Cookies) on our Services:
- Strictly Necessary Cookies: These Cookies are essential because they enable our Services to work properly, and they cannot be disabled. Without these Cookies, some of our Services cannot be provided. These Cookies do not gather information about you for marketing purposes. For example, these Cookies are used to:
- Remember the information that you fill in when performing certain activities on our Services;
- Pass information from one page to the next, for example when filling out forms;
- Provide our Services according to your preferences;
- Read your browser and device settings to optimize the display of our Services;
- Locate and identify misuse of our Services;
- Load our Services uniformly to maintain accessibility; and
- Authenticate users and prevent fraud.
- Functional Cookies: We use functional Cookies to remember your choices so we can tailor our Services to provide you with enhanced features and personalized content. For example, these Cookies can be used to remember your name or preferences on our Services. We do not use functional Cookies for online marketing. While these Cookies can be disabled, this may result in less functionality during your use of our Services. For example, we use these Cookies to:
- Provide you personalized experience, such as remembering how you have customized our Services;
- Remember the information that you fill in when performing certain activities on our Services; and
- Store your preferences such as language and location.
- Performance or Analytics Cookies: These Cookies help us understand how our Services are being accessed, used, or are performing. These performance or analytics Cookies may collect information about the content you view, what websites you visit immediately before and after visiting our Services, and your system and geographic information. The information generated by these Cookies will be transmitted to and stored by the applicable analytics services. For example, we may use performance or analytics Cookies to:
- Maintain and continually improve our Services;
- Keep track of the number of visitors to the pages within our Services;
- Keep track of the length of time that each visitor spends on the pages within our Services;
- Determine the order in which a visitor visits the various pages or features within our Services;
- Identify performance issues with our Services; and
- Assess which parts of our Services need improvement.
5. How to Manage or Delete Cookies
You can exercise your preferences concerning Cookies served on our Services by taking the steps outlined below.
To learn more about how to manage cookies and opt-out of cookies being placed on your device, please visit http://www.allaboutcookies.org/manage-cookies/index.html.
You may alter the Cookie settings in your browser settings at any time. You may accept all or only certain Cookies. If you disable Cookies in your browser settings, however, you may find that certain sections of our Services will not work.
- First-Party Cookies: If you do not want Cookies placed on your device, you can adjust the setting of your Internet browser to reject some or all Cookies and to alert you when a Cookie is placed on your device. To do this, follow the instructions provided by your browser (usually located within the “Help,” “Tools,” or “Edit” settings). While adjusting your browser settings can prevent the future placement of Cookies, it does not remove existing persistent Cookies.
- Third-Party Cookies: Modern browsers also allow you to block third-party Cookies using the steps described above for first-party Cookies.
There are several services available that can assist you with managing your Cookie preferences, including industry groups, standards associations, and tools provided by the Cookie providers and social media sites. Please note that OnSpecta has no affiliation with, and is not responsible for, these third-party websites.
- Google Analytics: You may download the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
- Do Not Track: You may turn on the Do Not Track (“DNT”) setting in your browser, which will enable your browser to send a special signal to websites, analytics companies, plug in providers, and other web services you encounter while browsing to stop tracking your activity. To turn on your DNT signal, please visit AII About DNT. Please note that not all companies will respond to or honor DNT signals. Our Services do not respond to DNT signals.
- Web Beacons and Pixels: You may avoid web beacons and pixels by disabling the functionality that allows remote images to load in your email account and refraining from clicking on any links in email messages.
7. Contact Us